FAQ 

We’re here to help!
Brain Tumour Walk Help Desk

Email: btwalkhelp@braintumour.ca | Phone: 1-800-265-5106 ext. 250
Monday - Friday from 8:30 am - 4:30 pm EST

REGISTER FOR A WALK

Each year all new and returning participants and teams must register.

1. Is there a fee to register?
There is NO FEE to register; we want Brain Tumour Walk events to be accessible to all members of our community. If you are able to fundraise we ask that you please do so. These funds help support research, programs and services, support groups, information and so much more!

2I forgot my username or password
Click the register button, you will be able to request your user name and/or password by selecting a link on the page. It will be sent to your email.

3How do I register: 

New Individual Participant
Click the register button on the city page where you will be walking. You will be asked to create a username and password. Complete the registration form and you will be on your way to fundraise and join us at the Brain Tumour Walk event. Log in to your Participant Centre to customize your fundraising page, send emails and more.
    

Returning Individual Participant
Click the register button on the city page where you will be walking. Use your username and password from last year to start your registration. The system will pull last year’s registration information into the new form. Make any necessary changes and complete your registration. Log in to your Participant Centre to customize your fundraising page, send emails and more.

New Team
The first team member to register is automatically made the Team Captain. The Team Captain can be changed to a different team member later if needed. Register yourself and your team by choosing your team name and completing the registration form. As a Team Captain you will have access to your personal page AND your team’s page through your Participant Centre. Sign in to your Participant Centre to send emails, customize your fundraising page, and change your goal.           

Returning Team
The Team Captain will need to select the “Start A New Team” button at the top of the city’s page and fill in their username and password from last year. The system will pull last year’s registration information into the new form. Please make any necessary changes and complete your registration. The team will be set up and Team Captain will have access to their Participant Center with last year’s emails, team members, etc.
          

Join a Team
Team Captains can send family and friends a “Join Our Team” email OR team members can select the “Join A Team” button and search for your team when they register. When they complete their registration they will automatically be added to your team.

Register my Family
Registering your family or others can only be done when you register yourself. When you have completed your information select the “Register Family Member” button to register your family members, one at a time. Family members can also register themselves at any time.

4. Can I register all my Team Members?
No, each team member is required to have a separate registration. This ensures they receive important Brain Tumour Walk event updates and helps us accurately plan for each event. Once the Team Captain creates the team, additional team members can use the “Join A Team” button on the city page or “Join This Team” button on your team page.

5. Do volunteers have to register online?
It is ideal but not mandatory. By registering, volunteers will receive emails containing Brain Tumour Walk information. Volunteers MUST fill out a volunteer application form.

FUNDRAISE

1. I want to walk and make a donation, but I don’t want to fundraise.
Every person who walks must register online or at the park, even if they do not have any donations. There is a waiver that must be signed during registration that we need from every participant. Here are two options: 

Option One (Recommended): Participants can register online creating a username and password and make their donation. They will not need to log back in if they are not fundraising. By registering online, you will be emailed important information about the walk and guaranteed a t-shirt.

Option Two: Participants can contact the Brain Tumour Walk Help Desk at btwalkhelp@braintumour.ca or 1-800-265-5106 ext. 250 for a Brain Tumour Walk Registration Kit.  

2. How do I add cash and cheque donations to my personal or team page?
If you are a registered event participant and would like to record cash or cheque pledges online, you may choose to put these pledges on a credit card. To do this, you must log in to your Participant Centre and use the "Enter a New Gift" button located on right side of the page. You MUST enter full contact information for both the donor and the credit card holder.

3. I entered a donation on behalf of a donor and their information has replaced mine.
This likely happened because you were logged in when you made a donation for someone else through your fundraising page instead of your Participant Centre. Please contact the Brain Tumour Walk Help Desk (Email: btwalkhelp@braintumour.ca | Phone: 1-800-265-5106 ext. 250) to have this fixed. 

If you are entering a donation on behalf of a donor you have two options.

Option One: Enter the donation through your Participant Centre by selecting the "Enter a New Gift" button located on right side of the page. You MUST enter both the donor information and credit card details in the form.

Option Two: Log out of your Participant Centre and enter the donation on your home page using your donors information.  If you enter your donor’s donation on your personal fundraising page while still logged into your Participant Center, your donor’s information will override your own on your profile.

4. Donors from outside of Canada are having difficulties making a donation online.

  • The system will only accept Visa, Master Card, and American Express
  • Ensure donors are using the dropdown menu to change the State and Country as these fields default to Canada
  • Ensure the billing address on the card matches the address they are putting in the system
  • Ensure they have a CCV code entered

5. A participant /donor received an email indicating they raised $0 dollars after the walk.
They received a message because our data entry team has just entered their information into our system, essentially registering them for the walk as they did not register online before the walk. It is an automatic email sent to all new registrants. Next, the data entry team will enter all donations. Once that is done, the donors will be sent their tax receipts.

6. How do I add cash and cheque donations to my fundraising page?
Log in to your Participant Center, select the "Enter new gift" button located on right side of the page. Cash and cheque donations can be entered here, if entering credit card donation you MUST enter both the donor information and credit card details in the form. Please enter the donor's full address so they can be receipted.

 PARTICIPANT CENTRE AND PERSONAL PAGE 

1. How to use my Participant Centre
Your Participant Centre is a place to support your fundraising efforts and track your progress. You can use your Participant Centre to edit your personal fundraising page, change your goal, send emails to your friends, family and co-workers asking them for donations and share your personal fundraising page on your Facebook or Twitter profile.

2. How can I change my goal?
You can edit your goal by signing into your Participant Centre and clicking on “My Goal (change)” found under the current goal.

3. How do I personalize my fundraising page?
Log in to your Participant Center and choose the “Personal Page tab. From there you can edit the standard message shown on your page and add a photo. PLEASE personalize your page, your friends and family will appreciate why you are walking. If you are a Team Captain you will also be able to customize the team page from your Participant Centre.

4. I donated to the wrong person or team.
Please contact the Brain Tumour Walk Help Desk (Email: btwalkhelp@braintumour.ca | Phone: 1-800-265-5106 ext. 250) to have this fixed. They will need your name (donor) and the name of the person you wanted to supporwith your donation.

5. Someone made a donation to me but it isn't showing up on my page.
Please have the donor contact the Brain Tumour Walk Help Desk: Email: btwalkhelp@braintumour.ca | Phone: 1-800-265-5106 ext. 250) to have this fixed.

6. Will every donation show up on my honour roll?
Your honour roll will show the highest 20 donations you have received.

7How can I see who previously donated to me?
Login to your Participant Centre, click on the “Progress” tab and you will see them listed at the bottom of the page. 

GENERAL 

1. Who will receive a Brain Tumour Walk T-Shirt?
We try to provide a Walk t-shirt to participants who register online. Registering online early helps us accurately provide t-shirts, food, services, sufficient volunteers and many other Walk elements. Every person who walks must register either online or at the park due to insurance requirements, please encourage everyone to register early. If you are a survivor please indicate that on your online registration, survivors receive a blue t-shirt while other participants receive a white t-shirt.

2. What do I need to bring with me on the day of the Brain Tumour Walk?
If you have any cash or cheque donations bring your completed donation form. Please include all the donor information to ensure your donors will receive a tax receipt. DO NOT include credit card donations entered online on your donor form. Add up your total in cash and cheques and write that on the outside of an envelope, along with your name and team (if applicable). Bring this sealed envelope to the Brain Tumour Walk and hand it in at Registration/Check In.

3. I would like to email friends and family to ask for a donation. Is it best to do this from my Participant Centre?
Yes, your Participant Centre also contains templates of emails you can send to your friends and family.

4. I want to participate in a Brain Tumour Walk but I don't want to register online.
Every participant MUST register and sign a standard waiver. The fastest and easiest way to register is to do it online. Registering online early helps us accurately provide t-shirts, food, services, sufficient volunteers and many other Brain Tumour Walk elements.

If you do not want to register online but would like to participate in a Brain Tumour Walk, please contact us at btwalkhelp@braintumour.ca or 1-800-265-5106 ext. 250 for a Brain Tumour Walk Registration Kit.